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Shipping & Delivery

After ordering online, you will receive an email confirmation containing your order details.  We will normally confirm receipt of your order within minutes.
Despite our best endeavours, we unfortunately cannot guarantee that an item's indicated availability is accurate.  If all ordered goods are in stock, then an order will usually be shipped within 2 business days, pending any delays in the transfer of payment from the merchant service.  
You will receive an email notification when an order is shipped.  If one or more items are unavailable, we will contact you within 1 business day.  You will always have a choice as to whether to receive a refund for the unavailable items, or to receive the order as multiple shipments (without additional shipping cost).
Delivery can take up to 10-16 business days, depending upon your location within Australia.  Delivery options are:
  1. Pickup from our store in central Bunbury, Western Australia.
  2. Flat rate delivery.  The cost of delivery is $10 to Western Australian destinations, and $14 to destinations in all other Australian states.
  3. Free Delivery!  We will ship orders of $50 or more to all southwest WA destinations (Australian post codes starting with "62") for free! 
In rare cases, the delivery charge will include a "Large Item Surcharge" of $15 due to its large size and/or weight.  This will be clearly indicated in the product description.  The surcharge does not apply to Pickup or Free Delivery options.
International shipping or express shipping can be arranged by telephone or email.

If you have a query regarding a delivery, please call us on +61 8 9730 3111, or contact us via Customer Support.