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Shipping & Delivery

After ordering online, you will receive an email confirmation containing your order details.  We will normally confirm receipt of your order within minutes.
Despite our best endeavours, we unfortunately cannot guarantee that an item's indicated availability is accurate.  If all ordered goods are in stock, then an order will usually be shipped within 2 business days, pending any delays in the transfer of payment from the merchant service.  
You will receive an email notification when an order is shipped.  If one or more items are unavailable, we will contact you within 1 business day.  You will always have a choice as to whether to receive a refund for the unavailable items, or to receive the order as multiple shipments (without additional shipping cost).
Delivery can take up to 10-16 business days, depending upon your location within Australia.  Delivery options are:
  1. Pickup from our store in central Bunbury, Western Australia.
  2. Flat rate delivery.  The cost of delivery is $10 to Western Australian destinations, and $14 to destinations in all other Australian states.
  3. Free Delivery!  We will ship orders of $50 or more to all SouthWest WA (Western Australia) destinations (ie. Australian post codes starting with "62") for free! 

In rare cases, the delivery charge will include a Large Item Surcharge of $15 due to an item's large size and/or weight.  This will be clearly indicated in the product description.  The surcharge does not apply to Pickup or Free Delivery options.

A very few items on our webstore are so large or heavy, we currently have no effective way to ship them.  This will be clearly indicated in the product description.  These items can be dropped to local delivery addresses (with Australian post codes starting with "62"), or collected from our store in Bunbury, Western Australia.  No other shipping options will be presented for these items, but special delivery can be arranged by contacting Customer Support once the order has been placed. The customer will bear the cost of special delivery arrangements, so you are welcome to contact us beforehand to discuss options and their associated cost.

We endeavour to use express shipping whenever possible.  If you need to ensure that an order is sent via Express Post, please contact us.  A surcharge may be payable, if the order is bulky or heavy.

International orders are welcome, but please be aware that the full cost of international air freight with tracking will be charged once established.  International purchases can take longer to process, and are now subject to a minimum order value of AUD 20.00.

If you have a query regarding a delivery, please call us on +61 8 9730 3111, or contact us via Customer Support.