Loyalty points are earned at a rate of 1 point for every $10 spent on products. For example, a purchase of $46 will award 4.6 Loyalty points to your account. It doesn't matter whether the purchase is in-store or online.
Your loyalty points simply accumulate until you use them - they never expire.
Your current loyalty point total will be shown at the top of your invoice after each purchase, and can also be checked at any time by emailing us here! Unfortunately, your Loyalty points are not yet shown on your webstore profile - we are still waiting for this feature. Please don't hesitate to email us whenever you wish to know your point total.
Loyalty points can be redeemed for a discount of 0.50c per point. At the moment, loyalty points cannot be spent as part of the checkout process. However, if you would like to use your loyalty points on a webstore purchase, please just state this in the "Special Instructions" box at the first stage of checkout. We will adjust your loyalty point total accordingly, and refund you the saved amount.
For example, the instruction "please use 10 points" will tell us to refund $5.00 from your payment, and subtract 10 loyalty points from your account.
Regardless of whether you spend them or not, earned loyalty points will activate "base discounts" as targets are reached. Base discounts are permanent discounts that apply to all of your purchases, in addition to any discounts gained by spending the points.
Once you have activated a base discount, we will notify you by email. You can then apply the discount to all future purchases, by entering the level as a discount code. For example, customers with the "Wayfarer" base discount can enter the discount code WAYFARER for a 2% discount on their purchases.
Loyalty Point Target
Base Discount %